General Manager Hotel Las Islas
“I’ve been working as a general manager for the last ten years, but I started in housekeeping and worked my way up to general manager. I have had every single position you can have,” says Carlos Diago, who joined Hotel Las Islas as general manager two days after its official opening. Carlos is from Barranquilla, the capital of Colombia’s Atlántico department, but moved to Miami to study and has since lived in eleven countries around the world.
Carlos lives in Cartagena and commutes to Barú every day for work. As soon as he arrives on property, he goes to check the breakfast buffet and talk to his guests. He explains that because the hotel is not very big, he gets to know all the guests, adding, “I usually help everybody with their plans for the day.” After a bit of administrative work, he goes to see how things are going at the beach and supervises the restaurants and other departments of the hotel.